diff --git a/docs/faq.md b/docs/faq.md index b506dc48097d90f169b7d8a6ad78e741430a1f41..6b3e235bac79b3e02a89f4b5ae1b38ebb914d034 100644 --- a/docs/faq.md +++ b/docs/faq.md @@ -16,6 +16,7 @@ You have to take care of your valuables yourself. You can ask your friendly neig If you can, please leave your vehicle at home. Check [travel](travel.md) for other options of getting to the venue. +We also offer a [Parcel Service](#parcel-delivery-to-and-from-the-camp) so you can send Things to and from the venue. ### Where can I park my car? There will be a parking lot right beside the camp, there will be no parking on the campsite itself. You will need to buy a parking ticket for your car. Parking tickets will be available on-site. @@ -29,6 +30,64 @@ Generally yes, but please read [Caravans](caravans.md). ### Will there be campers/caravans allowed at the FamilyVillage? There is no space for campers or caravans in the FamilyVillage. +## Parcel Delivery to and from the camp +### Can I send my stuff to the camp? +You can send your stuff using any postal delivery service operating in germany. +Go to the [BGP](https://c3bgp.de) Website and generate a [sticker](#what-is-a-bgp-sticker) to get the delivery address. +Put the Sticker prominently on your Pracel, but be sure to not interfere with the delivery companies Sticker/Codes. + +### My Stuff arrives at the camp using a acquaintance car, but meetup and storing is hard. Can you Help? +Yes, we don't really care *how* Parcels arrive (post, car, ship, rocket, pigeon, beamed by scotty, magic portal). As long it has a [sticker](#what-is-a-bgp-sticker) we will store it in our Storage and it can be picked up. +Please make sure each item has a sticker on it so we know which items belong together. +While we gladly store parcels, suitcases, camping tents and similar items, we can not handle loose items. +Generaly spoken, it should be in a form any postal delivery service would take in. + +### I deliver items for many people to the camp. Can you help with the distribution? +Yes, see [above](my-stuff-arrives-at-the-camp-using-a-acquaintance-car-but-meetup-and-storing-is-hard-can-you-help) question/answer. Please make sure everyone puts a [sticker](#what-is-a-bgp-sticker) on their items. +If you have larger amount of items to drop, please [contact us](https://c3loc.de) before arrriving at the camp. + +### Can I order Stuff online to the Camp? +Yes, please visit the [BGP](https://c3bgp.de) Website and generate a [sticker](#what-is-a-bgp-sticker) to get the delivery address including a 6 Digit Tracking Code. +Plase remember, anything you order to the camp you also need to carry back home (or send it using a [postal service](#can-i-send-my-stuff-from-the-camp-to-my-home)) +We urge you to [think about the environemnt](https://www.youtube.com/watch?v=VFkQSGyeCWg) before going on a shoping spree. + +### Can I send my stuff from the camp to my home? +You can send your stuff home using a postal delivery service operating in germany. Just buy a online stamp and bring your item to the [BGP](https://c3bgp.de) Tent. While we support many Companies, DHL may be the best supported option. +We will provide means to print your online stamps on the campsite. + +### Can I do larger shipments involving dedicated logistik companies? +This is handled by the [Logistic Operation Center](https://c3loc.de). Please talk to them **before** you ship your Stuff. + +### Can you handle my cash on delivery package? Can you handle my customs fee? +No, we can not handle any cash related things. If you need pay for your delivery you need to be present at the [BGP](https://c3bgp.de) Tent during delivery. Ask us on the campsite to get the estimated delivery times and be prepared for long waiting times. + +### Can you handle registered packages? +No, you need to be present the [BGP](https://c3bgp.de) during delivery. Ask us on the campsite to get the estimated delivery times and be prepared for long waiting times. + +### I have special delivery needs. Whom can I talk to? +Please contact the [Logistic Operation Center](https://c3loc.de). + +### What is a BGP Sticker? +The BGP Sticker allows us to handle your delivery more smoothly, allow you to check if your delivery arrived and simplifie handout to you. +You can generate stickers on the [BGP](https://c3bgp.de) website. +There are 2 options to use them: +- If you are the one sending the package, you should put the QR-Code part on your package. +- If you order something from someone else (for example a online shop), you get a 6-Digit Tracking-Code on the Sticker page which you need to put into the Address Field. +Please use the Delivery Address on the Sticker for the Destionation of your package. +The genrated Sticker page contains a QR-Code you can then use at the camp to get your Item quickly. + +### I lost/forgott my Receiving Code. Can I still get my Stuff? +Yes, but you need to convince us that you are actually the Recepient of your stuff. +A valid and simple option is to use your Realname and a passport. +Other options involve using your l33t [social engineering](https://en.wikipedia.org/wiki/Social_engineering_(security)) skills. + +### I did not use a BGP Sticker. Can I still get my Stuff? +See [above](#i-lostforgott-my-receiving-code-can-i-still-get-my-stuff) + +### When can I send my stuff to the camp? +Please do not send stuff to the camp to arrive before the 10th or after the 24th of August. + + ## Open Fire ### Are charcoal BBQs allowed? No - all forms of open fire are forbidden. Please let your Charcoal BBQ Grill at home and bring a gas BBQ instead. As mentioned under [Power](#power) please don't bring an electric grill either.