diff --git a/transporte/config.cfg.example b/transporte/config.cfg.example
index 8dea91486e817f607db02dc7b3f9ce5258655d4f..15b7ac0b0fd16059502fa1e9af69ddd4f5e2ee89 100644
--- a/transporte/config.cfg.example
+++ b/transporte/config.cfg.example
@@ -22,4 +22,5 @@ ZAMMAD_HOST = 'zammad host'
 ZAMMAD_USER = 'user'
 ZAMMAD_PASS = 'pass'
 ZAMMAD_SECURE = True
-ZAMMAD_GROUP_ID = 1
\ No newline at end of file
+ZAMMAD_QUEUE = 'HelpDesk'
+ZAMMAD_GROUP_ID = 1
diff --git a/transporte/zammad_integration.py b/transporte/zammad_integration.py
index df7018fc7a597f0d83371db8843cf1fe6720b79b..1ccce4c4327cb311f4ff87c388d6699da250822d 100644
--- a/transporte/zammad_integration.py
+++ b/transporte/zammad_integration.py
@@ -25,7 +25,7 @@ def close_ticket(transport, reason):
         'group_id': app.config['ZAMMAD_GROUP_ID'],
         'customer_id': zammad_user['id'],
         'state_id': '4',
-        'article': {'from': 'HelpDesk',
+        'article': {'from': app.config['ZAMMAD_QUEUE'],
                     'to': transport.user.login,
                     'body': messagebody,
                     'type_id': 1,
@@ -56,7 +56,7 @@ def update_ticket(transport):
         'group_id': app.config['ZAMMAD_GROUP_ID'],
         'customer_id': zammad_user['id'],
         'state_id': '3' if transport.needs_organization else '2',
-        'article': {'from': 'HelpDesk',
+        'article': {'from': app.config['ZAMMAD_QUEUE'],
                     'to': transport.user.login,
                     'body': messagebody,
                     'type_id': 1,