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Unverified Commit fba3bf0e authored by hanfi's avatar hanfi
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updated faq

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1 merge request!13Add Parcel Shop Info
...@@ -16,6 +16,7 @@ You have to take care of your valuables yourself. You can ask your friendly neig ...@@ -16,6 +16,7 @@ You have to take care of your valuables yourself. You can ask your friendly neig
If you can, please leave your vehicle at home. If you can, please leave your vehicle at home.
Check [travel](travel.md) for other options of getting to the venue. Check [travel](travel.md) for other options of getting to the venue.
We also offer a [Parcel Service](#parcel-delivery-to-and-from-the-camp) so you can send Things to and from the venue.
### Where can I park my car? ### Where can I park my car?
There will be a parking lot right beside the camp, there will be no parking on the campsite itself. You will need to buy a parking ticket for your car. Parking tickets will be available on-site. There will be a parking lot right beside the camp, there will be no parking on the campsite itself. You will need to buy a parking ticket for your car. Parking tickets will be available on-site.
...@@ -29,6 +30,64 @@ Generally yes, but please read [Caravans](caravans.md). ...@@ -29,6 +30,64 @@ Generally yes, but please read [Caravans](caravans.md).
### Will there be campers/caravans allowed at the FamilyVillage? ### Will there be campers/caravans allowed at the FamilyVillage?
There is no space for campers or caravans in the FamilyVillage. There is no space for campers or caravans in the FamilyVillage.
## Parcel Delivery to and from the camp
### Can I send my stuff to the camp?
You can send your stuff using any postal delivery service operating in germany.
Go to the [BGP](https://c3bgp.de) Website and generate a [sticker](#what-is-a-bgp-sticker) to get the delivery address.
Put the Sticker prominently on your Pracel, but be sure to not interfere with the delivery companies Sticker/Codes.
### My Stuff arrives at the camp using a acquaintance car, but meetup and storing is hard. Can you Help?
Yes, we don't really care *how* Parcels arrive (post, car, ship, rocket, pigeon, beamed by scotty, magic portal). As long it has a [sticker](#what-is-a-bgp-sticker) we will store it in our Storage and it can be picked up.
Please make sure each item has a sticker on it so we know which items belong together.
While we gladly store parcels, suitcases, camping tents and similar items, we can not handle loose items.
Generaly spoken, it should be in a form any postal delivery service would take in.
### I deliver items for many people to the camp. Can you help with the distribution?
Yes, see [above](my-stuff-arrives-at-the-camp-using-a-acquaintance-car-but-meetup-and-storing-is-hard-can-you-help) question/answer. Please make sure everyone puts a [sticker](#what-is-a-bgp-sticker) on their items.
If you have larger amount of items to drop, please [contact us](https://c3loc.de) before arrriving at the camp.
### Can I order Stuff online to the Camp?
Yes, please visit the [BGP](https://c3bgp.de) Website and generate a [sticker](#what-is-a-bgp-sticker) to get the delivery address including a 6 Digit Tracking Code.
Plase remember, anything you order to the camp you also need to carry back home (or send it using a [postal service](#can-i-send-my-stuff-from-the-camp-to-my-home))
We urge you to [think about the environemnt](https://www.youtube.com/watch?v=VFkQSGyeCWg) before going on a shoping spree.
### Can I send my stuff from the camp to my home?
You can send your stuff home using a postal delivery service operating in germany. Just buy a online stamp and bring your item to the [BGP](https://c3bgp.de) Tent. While we support many Companies, DHL may be the best supported option.
We will provide means to print your online stamps on the campsite.
### Can I do larger shipments involving dedicated logistik companies?
This is handled by the [Logistic Operation Center](https://c3loc.de). Please talk to them **before** you ship your Stuff.
### Can you handle my cash on delivery package? Can you handle my customs fee?
No, we can not handle any cash related things. If you need pay for your delivery you need to be present at the [BGP](https://c3bgp.de) Tent during delivery. Ask us on the campsite to get the estimated delivery times and be prepared for long waiting times.
### Can you handle registered packages?
No, you need to be present the [BGP](https://c3bgp.de) during delivery. Ask us on the campsite to get the estimated delivery times and be prepared for long waiting times.
### I have special delivery needs. Whom can I talk to?
Please contact the [Logistic Operation Center](https://c3loc.de).
### What is a BGP Sticker?
The BGP Sticker allows us to handle your delivery more smoothly, allow you to check if your delivery arrived and simplifie handout to you.
You can generate stickers on the [BGP](https://c3bgp.de) website.
There are 2 options to use them:
- If you are the one sending the package, you should put the QR-Code part on your package.
- If you order something from someone else (for example a online shop), you get a 6-Digit Tracking-Code on the Sticker page which you need to put into the Address Field.
Please use the Delivery Address on the Sticker for the Destionation of your package.
The genrated Sticker page contains a QR-Code you can then use at the camp to get your Item quickly.
### I lost/forgott my Receiving Code. Can I still get my Stuff?
Yes, but you need to convince us that you are actually the Recepient of your stuff.
A valid and simple option is to use your Realname and a passport.
Other options involve using your l33t [social engineering](https://en.wikipedia.org/wiki/Social_engineering_(security)) skills.
### I did not use a BGP Sticker. Can I still get my Stuff?
See [above](#i-lostforgott-my-receiving-code-can-i-still-get-my-stuff)
### When can I send my stuff to the camp?
Please do not send stuff to the camp to arrive before the 10th or after the 24th of August.
## Open Fire ## Open Fire
### Are charcoal BBQs allowed? ### Are charcoal BBQs allowed?
No - all forms of open fire are forbidden. Please let your Charcoal BBQ Grill at home and bring a gas BBQ instead. As mentioned under [Power](#power) please don't bring an electric grill either. No - all forms of open fire are forbidden. Please let your Charcoal BBQ Grill at home and bring a gas BBQ instead. As mentioned under [Power](#power) please don't bring an electric grill either.
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